Return and Refund Policy

Thoughts Refilling Digital Marketing Agency & Training Center Korba, Chhattisgarh, India info@thoughtsrefilling.com

Effective Date: June 11, 2025 Last Updated: June 11, 2025

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1. Introduction

At Thoughts Refilling, we are committed to ensuring that every customer and client has a satisfying experience with our services and products. This Return and Refund Policy outlines the conditions, timelines, and procedures applicable to refund and return requests across all four of our business verticals — Digital Marketing Services, Training Programs, Merchandise, and Digital Products.

Please read this policy carefully before making a purchase or engaging our services. By completing a transaction with Thoughts Refilling, you agree to the terms set out in this policy.

For any queries, write to us at info@thoughtsrefilling.com and we will be happy to assist.

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2. Digital Marketing Services

2.1 General Policy

Due to the time, expertise, and resources invested in delivering digital marketing services, all payments made towards service retainers, project fees, or campaign budgets are generally non-refundable once work has commenced.

2.2 Refund Eligibility

A refund may be considered under the following exceptional circumstances:

• Thoughts Refilling fails to commence the agreed services within the timeline specified in the Service Agreement, with no valid reason communicated.
• A duplicate payment has been made by the client in error.
• The project is cancelled by Thoughts Refilling before any work has been delivered.

2.3 Non-Refundable Situations

Refunds will not be issued in the following situations:

• The client is dissatisfied with results such as lead volume, follower growth, website traffic, or sales, as these are influenced by factors outside our control including market conditions and platform algorithms.
• The client fails to provide required inputs, approvals, or access in a timely manner, thereby affecting delivery.
• The client changes business direction, discontinues operations, or no longer requires the service after work has commenced.
• The service has been partially or fully delivered as per the agreed scope.

2.4 Termination & Settlement

If a client chooses to terminate a service agreement, they are liable to pay for all work completed up to the date of termination. Any advance payment in excess of work completed will be refunded on a pro-rata basis after deducting applicable costs and fees.

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3. Training Programs

3.1 General Policy

Enrollment in a training program is confirmed upon receipt of payment. Refund requests for training programs must be submitted in writing to info@thoughtsrefilling.com.

3.2 Refund Schedule

The following refund structure applies based on when the cancellation request is received:

Cancellation Timing	Refund Amount
7 or more days before program start date	75% of the fee paid
3 to 6 days before program start date	50% of the fee paid
Less than 3 days before program start date	No refund
After the program has commenced	No refund

3.3 Program Cancellation by Thoughts Refilling

If Thoughts Refilling cancels a scheduled program due to unforeseen circumstances, enrolled participants will be offered:

• A full refund of the fee paid, or
• The option to transfer their enrollment to the next available batch at no additional cost.

3.4 Rescheduling

Participants who wish to reschedule to a different batch (without cancelling) may do so once without any charge, provided the request is made at least 5 days before the program start date. Subsequent rescheduling requests may attract an administrative fee.

3.5 Non-Refundable Situations

• No refund will be issued if a participant is removed from a program due to a violation of our Code of Conduct.
• Fees paid for certification exams or third-party assessments, if applicable, are non-refundable once the registration is processed.
• No refund will be issued for recorded or self-paced online courses once access has been granted.

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4. Digital Products

4.1 General Policy

All sales of digital products — including e-books, templates, toolkits, presets, guides, downloadable resources, and self-paced online courses — are final and non-refundable. This is because digital products are delivered electronically and cannot be “returned” once accessed or downloaded.

4.2 Exceptions

A refund for a digital product may be considered only if:

• The product file is corrupted, broken, or fails to download despite multiple genuine attempts.
• The product delivered is materially different from its description or preview on our website.
• A duplicate purchase was made in error and access has not yet been granted.

To raise an exception request, contact us at info@thoughtsrefilling.com within 48 hours of purchase with your order details and a description of the issue. We will review the request and respond within 3 business days.

4.3 No Refund for Change of Mind

Refunds will not be issued for digital products on grounds of change of mind, partial usage, or dissatisfaction with the content after access has been granted.

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5. Merchandise

5.1 Return Eligibility

We accept return requests for physical merchandise within 7 days of the delivery date, subject to the following conditions:

• The product is unused, unworn, and undamaged.
• The product is in its original packaging with all tags and accessories intact.
• Proof of purchase (order confirmation or invoice) is provided.

5.2 Non-Returnable Items

The following items are not eligible for return:

• Customised or personalised merchandise (e.g., items with custom names, logos, or designs).
• Products that have been used, washed, or altered in any way.
• Items returned after the 7-day return window has elapsed.
• Products damaged due to misuse, negligence, or improper handling by the customer.

5.3 Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, you must report it within 48 hours of delivery by emailing info@thoughtsrefilling.com with:

• Your order number.
• A clear photograph of the damaged or defective item.
• A brief description of the issue.

Upon verification, we will offer a replacement or full refund at no additional cost to you.

5.4 How to Initiate a Return

To initiate a return, please follow these steps:

1. Email info@thoughtsrefilling.com with the subject line “Return Request – [Your Order Number]”.
2. Include your name, order number, reason for return, and photographs if applicable.
3. Await confirmation from our team. Do not ship the product back without receiving written approval from us.
4. Once approved, ship the product to the address provided by our team using a trackable courier service.

5.5 Return Shipping Costs

• If the return is due to our error (wrong product, defective item), Thoughts Refilling will bear the return shipping cost.
• If the return is for any other reason (e.g., change of mind, size issue), the return shipping cost is the responsibility of the customer.

5.6 Refund Processing for Merchandise

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days. If approved, the refund will be processed to your original payment method within 7 to 10 business days. Processing timelines may vary depending on your bank or payment provider.

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6. General Refund Processing

6.1 Mode of Refund

All approved refunds will be credited back to the original payment method used at the time of purchase — UPI, bank account, or credit/debit card. We do not issue refunds in cash or via an alternative payment method unless the original method is no longer operational.

6.2 Processing Time

Refund Type	Processing Time
Digital marketing services	7 to 14 business days
Training program cancellations	7 to 10 business days
Digital products (approved exceptions)	3 to 5 business days
Merchandise returns	7 to 10 business days after receipt of returned item

6.3 Deductions

Any applicable transaction fees, payment gateway charges, or GST amounts already remitted to the government may be deducted from the refund amount where applicable.

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7. Disputes & Escalations

If you are not satisfied with the resolution provided by our team, you may escalate the matter by writing to info@thoughtsrefilling.com with the subject line “Refund Dispute – [Your Name/Order Number]”. We will review escalated cases within 7 business days and aim to resolve them fairly and transparently.

All disputes that cannot be resolved through mutual communication shall be governed by the Terms and Conditions of Thoughts Refilling, with jurisdiction in Korba, Chhattisgarh, India.

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8. Changes to This Policy

Thoughts Refilling reserves the right to update or modify this Return and Refund Policy at any time. Changes will be published on our official website with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised policy.

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9. Contact Us

For all return, refund, or exchange-related queries, please reach out to us:

Thoughts Refilling Korba, Chhattisgarh, India Email: info@thoughtsrefilling.com

We aim to respond to all queries within 24 to 48 business hours.

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By making a purchase or engaging our services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.